Refund policy
lets cut the legal jargon and say this simply
Change of mind
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Under Australian Consumer Law (ACL), we don’t have to offer refunds or replacements if you simply change your mind.
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For custom-made products, we can’t accept returns for change of mind.
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For 3D printing filament, we offer a 7-day exchange. You can swap for a different colour or filament type upto the origional value, as long as the item is unused and still in its original packaging.
Faulty or Defective Products
If there’s a problem with your product:
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Contact us straight away.
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Help us verify the issue.
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Return the item to us.
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We’ll refund or replace it.
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For custom-made items, please allow extra time while we produce your replacement.
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If you’re unsure whether your item is defective, please reach out—we’ll be happy to help.
Proof of Purchase
Please keep your receipt, as we’ll need it to process any returns or exchanges.
